FAQ

Frequently asked questions

How long will it take to receive my order?

Your item will be shipped within 3 working days after payment is received. Please allow 3-5 days for inside the UK and 10-14 days for outside the UK.



Where do you ship to?

We ship worldwide.



Will I have to pay duties/custom tax?

You may be liable to pay additional customs so check with your local customs office if you are unsure.



How do I return an item?

We hope you love your Tribe goodies as much as we do but if you are unhappy with your purchase for any reason then you can return your item(s) to us. We will accept returns within14 days after the original purchase. To process a return you can contact us by email at sales@thetribejewellery.com. We will then give you instructions on how to send back the item(s). Please note that all returned items must be unworn and delivered back to us in it's original condition. Click here for further information about damages and returns.



Can I find The Tribe in stores?

The Tribe is not currently in stores. However, you can contact us for wholesale options at info@thetribejewellery.com



How do I care for my jewellery?

Silver tarnishes over time, so in order to keep your jewellery looking sparkly, it can be useful to give it a polish once in a while. You can use a silver dip or a silver cloth. Be careful not to get any chemicals on the stones (particularly the softer stones) as they can become damaged. To avoid tarnishing it is best to remove your jewellery when bathing, swimming, washing your hands, applying perfume and cleaning with household chemicals. To cleanse your crystal jewellery of unwanted energy you can do the following things; * Leave your crystals in MOONLIGHT (particularly on a full moon or new moon) * SUNLIGHT (take precaution as some crystals can focus the sun ray's and become a fire risk) * Burying in the EARTH * SOUND to reset the vibrations such as chanting or Tibetan bells * REIKI * SMUDGING with incense or a smudge stick * Running under WATER * VISUALISATION



Which festivals and markets will The Tribe be at?

For upcoming events, festivals and markets click here.



Where is my jewellery made?

The Tribe Jewellery is inspired by wanderlust and the bohemian lifestyle. Therefore we offer a variety of different pieces that are from different parts of the world. Some items are handmade in the UK. Others have been made in India, Indonesia, Tibet, Afghanistan and Nepal. We hope to gather even more exquisite treasures from different areas of the globe.